Privacy Policy
1. Introduction
Penguin Plan Management (“we,” “our,” “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) requirements.
2. Collection of Personal Information
We collect personal information necessary to provide our services effectively.
This may include:
● Participant details (name, contact information, date of birth, NDIS participant number, etc.)
● Identifiers issued by government bodies or service providers
● Medical and health-related information necessary for service provision
● Financial details, including funding information
● Interaction records, including correspondence, support plans, and service history
● Recorded material, such as audio or visual formats
3. How We Collect Your Information
We collect information in various ways, including:
● Directly from you via our website, forms, emails, phone calls, or face-to-face interactions
● Through third-party referrals from service providers, healthcare professionals, or government agencies
● From publicly available sources, where relevant to our services
4. Purpose of Collecting Information
We collect personal information to:
● Deliver and manage our NDIS plan management services
● Customize and improve support plans
● Respond to inquiries and provide assistance
● Meet legal and regulatory obligations
● Conduct research, quality assurance, and training
● Improve our website and service offerings
5. Protection of Sensitive Information
We respect your privacy and only collect sensitive information, such as health and disability details, when necessary and only if:
● You provide explicit consent; or
● We are legally required to do so.
6. Disclosure of Personal Information
Your personal information may be shared with:
● NDIS Commission, funding providers, and regulatory bodies
● External auditors and quality assurance agencies
● Law enforcement agencies, courts, or legal representatives, when required by law
● Financial institutions for processing payments
● External service providers involved in delivering our services
We will only share your information with these parties as required to provide services, comply with legal obligations, or with your explicit consent.
7. Access and Correction of Personal Information
You have the right to:
● Access your personal information held by us
● Request corrections to inaccurate or outdated data
● Lodge complaints regarding privacy breaches
Requests for access or corrections can be made by contacting us at:
Email: info@penguinpm.com.au
Phone: (03) 4219 2129
8. Privacy Breach Handling
We take privacy breaches seriously. Any reported breaches will be investigated and managed in accordance with our Incident Management Policy. If necessary, we will notify affected individuals and regulatory authorities.
9. Withdrawal or Amendment of Consent
You may withdraw or modify your consent regarding the use of your personal information at any time by providing written notice to us.
This includes opting out of specific uses such as:
● Participation in NDIS audits or quality assurance activities
● Inclusion in promotional activities
● Receipt of newsletters or marketing communications
● Use of data for recruitment, internal training, or external reporting
● Permission for photos to be published
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is managed, please contact us:
Penguin Plan Management
Phone: (03) 4219 2129
Email: info@penguinpm.com.au
By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described.